Returns & Refunds Policy

**Returns & Refunds Policy:**

Customer satisfaction lies at the heart of everything we do at our apparel store. In an effort to accommodate any potential concerns about purchased items, we offer the flexibility of returns and refunds subject to certain terms and conditions. Here's what you need to know:

* **Exchange or Return**: Within 7 days after receiving your order, if you find any defects or aren't satisfied with the quality or size of your purchase, you may return it for either a full refund or exchange. The returned item must still be unused, unaltered, in original condition, and with accompanying tags intact.
* **Buyer Initiated Returns**: You are responsible for arranging return postage; however, you'll receive reimbursement for actual postage expenses incurred. To initiate a return, drop us an email detailing your reason for returning the product, the style/size/quantity involved, plus your desired action - refund or exchange. Upon confirmation of your request, we'll guide you through the process of sending the package back to us safely.
* **Refund Processing Time**: Once received back at our facility, your return goes through an inspection process. This generally takes 3-5 business days before approval or denial of the return claim.
* **Cancellation Request**: If you change your mind pre-delivery but haven't yet confirmed dispatch, simply cancel your entire order prior to its despatch. Alternatively, if part of your order hasn't shipped, contact us immediately with specifications of items you want cancelled. Note: Cancelling individual pieces within mixed-item orders isn't possible.
* **Exchanged Item Quality Guarantee**: Following successful processing of exchanges, if you experience subsequent issues with an exchanged piece, feel free to raise concerns via email again. In such cases, we promise to resolve them satisfactorily – whether by replacement or full refund.
* **Final Words**: Remember, this policy applies solely to faulty or non-fitting merchandise; damage due to misuse/mishandling won’t qualify under this scheme. Ultimately, ensuring you choose correctly saves time and hassle for everyone concerned! Have fun browsing our collection, and never hesitate to approach us should queries pop up. Happy Shopping!